Help & Support

CookieRay is a free cookie consent management app for Shopify stores. It helps you display a customizable consent banner, manage cookie categories, log visitor consent, and integrate with Google Consent Mode V2 — all without writing any code.

Yes. CookieRay is completely free for all Shopify stores. There are no hidden fees, no premium tiers required for core features, and no usage limits. We plan to introduce optional paid plans in the future, but early adopters will always be rewarded.

We believe cookie consent is a basic compliance need that shouldn't cost store owners extra. CookieRay is built by CookieRay Team, and we're focused on building trust with the Shopify ecosystem. Future premium features may be introduced, but the core compliance tools will always remain accessible.

No. CookieRay is built with performance as a top priority. The script is lightweight, loads asynchronously, and won't impact your store's page load speed or Core Web Vitals scores.

Yes. CookieRay uses Shopify's app embed system, which is compatible with all Online Store 2.0 themes. It works without any code modifications to your theme files.

Find CookieRay on the Shopify App Store and click "Install." No credit card required. Once installed, it appears in your Shopify admin sidebar. For a detailed walkthrough, visit our How It Works page.

No. CookieRay installs as a Shopify app embed, which means you activate it directly from the theme editor with a toggle. No Liquid files, no code snippets, no manual script injection.

Go to your Shopify admin, open the theme editor (Online Store > Themes > Customize), find the "App Embeds" section, and toggle CookieRay on. Save, and the banner goes live immediately.

Yes. The Shopify theme editor includes a live preview panel where you can see exactly how the banner looks before publishing. You can also use the CookieRay dashboard's built-in preview.

CookieRay offers 4 templates: bottom bar, top bar, modal (center popup), and corner popup. Each can be fully customized with your brand colors, fonts, text, and logo.

Yes. You have full control over all colors, fonts, and text. You can also upload your brand logo to display on the consent banner.

Yes. CookieRay supports custom CSS injection for pixel-perfect control over the banner's appearance. This is available for merchants who need advanced styling beyond the built-in options.

Yes. Every piece of text on the banner is editable — the consent message, button labels (Accept, Decline, Customize), and the privacy policy link text.

In the CookieRay dashboard under Banner Settings, you can configure a display delay (in milliseconds) to control when the banner appears after page load.

CookieRay provides the tools and mechanisms to help you comply with GDPR — including consent collection, audit logging, and data minimization. However, full compliance depends on your specific business, how you configure the app, and your broader data practices. We recommend consulting a legal professional.

CookieRay supports 11 privacy regulations: GDPR (EU), CCPA/CPRA (California), LGPD (Brazil), PDPA (Thailand), POPIA (South Africa), PIPEDA (Canada), APPI (Japan), APA-NZPA (Australia/New Zealand), ePrivacy (EU), PDPL (UAE), and DPDP (India). Regional geo-targeting ensures the appropriate banner is shown based on visitor location.

A consent receipt is a detailed record of a visitor's consent decision. It includes a unique ID, the action taken, selected categories, timestamp, expiry date, device information, location, and a snapshot of all cookies active at the moment of consent.

Consent logs are retained based on your configured retention period in the CookieRay dashboard. You can adjust this to match your compliance requirements.

Yes. You can export all consent logs as a CSV file at any time from the CookieRay dashboard. The export includes full audit trail details for every consent record.

No. CookieRay is a compliance tool, not a legal guarantee. It provides the technical mechanisms to help you comply with privacy regulations, but full compliance depends on your specific business, jurisdiction, and how you configure the app. Please see the disclaimer at the top of this page. We recommend consulting a qualified legal professional.

Google Consent Mode V2 is a framework by Google that allows your website to adjust how Google tags (Analytics, Ads, Tag Manager) behave based on visitor consent. It supports granular consent signals like analytics_storage, ad_storage, ad_user_data, and ad_personalization.

Go to the CookieRay dashboard and toggle on Google Consent Mode V2 in the settings. CookieRay automatically fires the correct gtag consent signals when visitors make their choice — no additional configuration needed.

CookieRay updates: analytics_storage, ad_storage, ad_user_data, ad_personalization, and personalization_storage. These are mapped directly from the cookie categories visitors accept or reject.

No. CookieRay fires gtag consent signals directly, so it works with both Google Tag Manager and standalone Google Analytics/Ads implementations. No extra plugins or setup required.

The CookieRay cookie scanner detects all cookies, localStorage, and sessionStorage entries on your store. It uses pattern matching to automatically categorize detected items into necessary, analytics, marketing, and functional categories.

We recommend running a scan whenever you install a new app, change your theme, or add new third-party scripts to your store. Running a scan quarterly is also good practice to catch any changes.

If a cookie is marked as "uncategorized," it means the scanner couldn't automatically determine its purpose. You should manually review and assign it to the correct category (necessary, analytics, marketing, or functional).

Yes. You can manually add cookie entries in the CookieRay dashboard if you know of cookies that the scanner didn't detect — for example, cookies set by third-party scripts loaded conditionally.